If your local Internet connection fails, after your credit card has been entered, but before you see your report online, please wait a few minutes for the results and email to arrive. If you are still experiencing problems please contact us . We are available to assist you Monday to Friday from 8:00 AM - 6:00 PM, Saturday 8:00 AM - 5:00 PM, Sunday 10:00 AM - 5:00 PM GMT / BST . You will receive an email the same day acknowledging your enquiry, or the next day if you sent your enquiry after 3.00 pm. Depending on the nature of your enquiry, providing a resolution may take a little longer.